Privacy Policy

Romafa Metal Works

Effective Date: November 1, 2026

Romafa Metal Works ("Romafa," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and disclose personal information through our website, online Configurator, customer communications, and business operations.

It applies to www.romafa.com, configure.romafa.app, and other interactions with Romafa, including inquiries by email, telephone, and text message.

Privacy at a Glance

Here's a quick summary of how Romafa handles your information:

We collect only information relevant to our business. This includes information you share when contacting us, requesting quotes, or doing business with Romafa, along with information about website visits.
We use your information to serve you better. This includes responding to inquiries, managing orders, supporting our customers, and improving our website and services.
We use website analytics and advertising tools. Cookies and technologies such as Google Analytics and, where enabled, Google Ads and Meta Pixel help us understand website traffic and improve our advertising.
We respect your information. We don't sell customer contact lists or share SMS opt-in information for third-party marketing. We may use trusted service providers to operate our business.
You have choices. You can contact us about accessing or correcting your information, ask about deletion, manage certain tracking preferences, and opt out of promotional communications.

For more details, please review the full policy below.

1. Information We Collect

We may collect the following information when you interact with Romafa:

Information you provide directly:

Name, business or farm name, mailing address, email address, and telephone number.
Information submitted through website contact and product inquiry forms.
Product inquiries, requests for quotations, orders, and customer service communications.
Dealer account details and information submitted through the Romafa Configurator.
Information provided through email, telephone calls, and SMS text messages.
Information provided when subscribing to newsletters or other marketing communications, where offered.

Information collected automatically:

When you visit our website, certain technical information may be collected, including:

IP address and approximate geographic location.
Browser type, device type, and operating system.
Pages visited, website interactions, and referring websites.
Information collected through cookies, tracking pixels, and similar technologies.

We collect information reasonably necessary to provide our products, services, and customer support, improve our website, and operate our business.

2. How We Use Your Information

We use personal information to:

Respond to product inquiries and requests for information.
Prepare quotations, process orders, and maintain customer and dealer relationships.
Provide product support, warranty assistance, and after-sales service.
Manage dealer accounts and access to the Romafa Configurator.
Communicate with customers regarding products, orders, and services.
Maintain business, accounting, and customer records.
Understand website usage and improve our online services.
Measure advertising effectiveness, improve marketing campaigns, and support relevant advertising.
Send newsletters, product announcements, and promotional communications where permitted by law and with any required consent.
Meet legal obligations and protect the security of our business systems.

3. Website Cookies, Analytics, and Advertising

Our website uses cookies and similar technologies to support website functionality, understand visitor activity, and measure the effectiveness of our advertising.

These technologies may include:

Essential Cookies: Used for website functionality, security, and user sessions.

Analytics Cookies: Used to understand website traffic, visitor interactions, and website performance. Romafa uses Google Analytics 4 and may use similar analytics services.

Advertising and Tracking Technologies: Romafa uses or may implement advertising measurement technologies, including Google Ads tracking tools, the Meta Pixel (provided by Meta Platforms), and similar services.

Depending on which features are enabled, these technologies may collect or receive information about website visits, device and browser characteristics, pages viewed, and interactions with our website or advertisements.

This information may be used to:

Measure advertising effectiveness and conversions.
Understand how visitors find and use our website.
Improve advertising campaigns and website content.
Create advertising audiences and display more relevant advertisements, where enabled and permitted by law.

Advertising and analytics providers, including Google and Meta, may process information in accordance with their own privacy policies.

Romafa may change advertising platforms, service providers, or campaign strategies over time. We will continue to handle personal information in accordance with this policy and applicable privacy requirements.

Your Cookie Choices

Visitors may manage or disable certain cookies through their browser settings. Where a cookie preference management tool is available on our website, visitors may also use it to manage optional analytics and advertising technologies.

Visitors can also review advertising preferences through Google's My Ad Center and Meta's advertising settings.

Where required by applicable law, consent will be obtained for optional tracking technologies.

Disabling certain cookies may affect some website features.

4. Online Configurator and Dealer Accounts

Romafa provides an online Configurator that allows customers to request quotations and authorized dealers to access business-related information.

Information collected through the Configurator may include names, company details, contact information, account credentials, and information relating to product inquiries and quotations.

The Configurator is custom developed and technically maintained by an external web developer on behalf of Romafa. Authorized service providers may access information as necessary to operate, maintain, and secure the system.

Romafa manages the day-to-day business operations of the Configurator.

5. Email and Text Message Communications

Romafa communicates with customers and business contacts by email, telephone, and SMS text messaging.

SMS Text Messaging

Romafa uses RingCentral for business telephone and text messaging services.

Our text messages are primarily conversational and informational, including:

Responses to customer inquiries.
Product and quotation information.
Order and service updates.
Customer support and other business-related communications.

When you consent to communicate with Romafa by SMS, you may receive messages related to these purposes. Message frequency varies according to the nature of the communication. Message and data rates may apply.

You may opt out of text messages by replying STOP. For assistance, reply HELP or contact Romafa at This email address is being protected from spambots. You need JavaScript enabled to view it. or 204-364-2244.

Romafa does not currently use SMS for mass promotional marketing. If promotional messaging is introduced, any additional consent required by law will be obtained.

No mobile opt-in information or text message consent will be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

Mobile information may be processed by RingCentral, telecommunications carriers, and related service providers as necessary to deliver and support our messaging services.

Email Marketing

Romafa may offer optional newsletters, product announcements, and promotional email communications.

Marketing emails will be sent in accordance with applicable consent requirements and will provide an appropriate method of unsubscribing.

Customers may also contact Romafa directly to request that promotional communications be discontinued.

6. Sharing Personal Information

Romafa does not sell customer contact lists or share SMS consent information for third-party marketing purposes.

We may disclose information to trusted service providers where necessary to operate our business, including:

Website hosting and technical support providers.
The developer and hosting providers supporting our Configurator.
Email, telephone, and messaging providers, including RingCentral.
Business software and information technology providers.
Website analytics, advertising platforms, and marketing service providers, including Google and Meta where their services are enabled.
Professional advisers or authorities where required or permitted by law.

Certain advertising technologies may transmit website activity and technical information to the advertising platforms providing those services.

Service providers are expected to handle personal information appropriately and in accordance with applicable privacy requirements.

7. Storage and Retention of Information

Romafa maintains customer and business information in systems used for inquiries, quotations, sales records, dealer management, and customer support.

These systems include website records, the Romafa Configurator, Global Shop business management software, and company email systems.

Information may be retained for extended periods for ongoing customer relationships, equipment and product support, warranty matters, business records, or legal obligations.

8. Data Security

Romafa takes reasonable administrative and technical measures to safeguard personal information against unauthorized access, loss, misuse, or disclosure.

Access to customer information is limited according to business responsibilities and operational requirements.

While we work to protect the information entrusted to us, no electronic storage or communication system can be guaranteed completely secure.

9. International Data Processing

Romafa serves customers in Canada, the United States, Australia, and other markets.

Some of our service providers may store or process personal information outside Canada. In those circumstances, information may be subject to the laws of the country in which it is processed.

Romafa remains responsible for personal information under its control and takes reasonable steps to protect information handled by its service providers.

10. Your Privacy Choices and Rights

Subject to applicable law, you may contact Romafa to:

Request access to personal information we hold about you.
Request correction of inaccurate or outdated personal information.
Withdraw consent for certain uses of your information, where permitted.
Request deletion of personal information, subject to applicable legal and business retention requirements.
Ask questions or raise concerns about our privacy practices.

We may request information to verify your identity before responding to certain privacy requests.

You may also opt out of promotional email communications through the unsubscribe instructions provided in those messages.

11. Changes to This Policy

We may update this Privacy Policy to reflect material changes in our operations, information-handling practices, technologies, or applicable legal requirements.

Routine changes to advertising campaigns or service providers that remain within the purposes described in this policy may not require a policy revision.

When material changes are made to how personal information is collected, used, or disclosed, we will update this policy and provide any additional notice or obtain any consent required by law.

Updates will be published on our website with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or how Romafa handles personal information, please contact: